Refund Policy

1. Digital Services

Felix Crego provides digital implementation services only. Services may include AI-powered website development, SEO foundation setup, CRM and automation configuration, lead capture setup, analytics setup, website deployment, digital launch support, and optional post-launch optimization support.

No physical products are sold or shipped.

2. Refunds Before Work Begins

Payments may be eligible for a refund if the client requests cancellation before any work has started.

Work may include, but is not limited to, strategy planning, onboarding review, account setup, project setup, research, design, development, deployment, SEO setup, automation setup, CRM configuration, content planning, content creation, client communication, internal preparation, or any other project-related implementation activity.

3. Refunds After Work Begins

Once work has started, payments become non-refundable to the extent work has been performed.

Because digital services require time, strategy, setup, labor, and implementation, payments are not automatically refundable after project work has begun.

If a client cancels after work has started, Felix Crego may review the project status and determine whether any unused portion may be refunded or credited at Felix Crego's discretion.

4. Milestone Payments

Projects may be billed in milestones. Each milestone payment corresponds to a stage of work, such as project activation, onboarding, asset review, staging, deployment, review, or launch support.

Milestone payments are generally non-refundable once the corresponding stage of work has started or been completed.

5. Completed Work

Payments for completed work, delivered services, deployed websites, configured systems, completed strategy, completed setup, or completed digital implementation are non-refundable.

6. Client Delays

Refunds will not be issued solely because a client delays the project by failing to provide required materials, access, approvals, feedback, or communication.

Felix Crego will make reasonable efforts to continue the project when the client provides the required information.

7. Optional Post-Launch Support

Optional post-launch optimization support is billed separately unless otherwise stated in writing. Cancellation terms for post-launch support will be listed in the applicable invoice, agreement, or written communication.

Unless otherwise agreed, cancellation of future support does not create a refund for previous work already performed.

8. No Guarantee of Results

Felix Crego does not guarantee specific search rankings, traffic, leads, sales, revenue, advertising performance, or business results. Lack of a specific business outcome does not automatically qualify a client for a refund.

9. How to Request a Refund

Clients must contact Felix Crego before initiating a payment dispute or chargeback.

Refund requests should be sent to:

Email: felix@felixcrego.com

Please include:

• Client name
• Business name
• Invoice number
• Payment date
• Reason for the request
• Any relevant project details

Felix Crego will review refund requests based on the project scope, work completed, payment terms, and applicable agreement.

10. Chargebacks and Disputes

Clients agree to contact Felix Crego first to resolve any concern before filing a chargeback or dispute.

If a chargeback or dispute is filed after work has started or services have been delivered, Felix Crego may provide documentation to the payment processor, including invoices, agreements, communications, deployment records, screenshots, meeting notes, and other proof of digital fulfillment.